Lotusier shopping bag icon Lotusier shopping bag icon
Lotusier search icon
Map view
globe icon
Grid view
grid icon
Contact
  • Lotusier profile icon
  • Lotusier shop icon
  • £
    £
    $

SECURITY & PRIVACY POLICY

References in Security and Privacy Policy to “we”, “us” and “Lotusier” are to Lotusier, Pyar Ltd (company number 8054954) registered office, Pyar Limited, c/o Sable Accounting Castlewood House, 77-91 New Oxford Street, London, WC1A 1DG. Your personal details will only be used by Lotusier and our carefully selected third party partners to ensure that we deliver an excellent service to you, and to process and deliver your order and maintain your account with Lotusier.  Communications by telephone may be recorded for the purpose of monitoring our customer service standards, training and for security purposes. Lotusier Website uses software to provide high level SSL encryption technology. There are two simple ways to check if a page on our website is secure; firstly, a small padlock sign will appear in the bottom bar of your browser and the 'http' will be replaced with 'https' at the front of harrods.com in the browser address window. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it. Please note that email correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication. The type of information we collect via Lotusier website includes; your first name, family name, email address, postal address and credit/debit card details. We also record additional information that you provide to us as a result of your use of the Website and should you contact Lotusier. This includes, for example, information provided in the context of online registration, email enquiries and the provision of goods or services. We may use third parties to perform functions on our behalf in relation to the Website and the purposes set out in this Privacy Policy. Examples include credit/debit card payment services, Website hosting and order fulfilment. Such third parties may be provided with access to your information if needed to perform their specific functions, but may not use such information for any other purpose.
If you decide you do not wish to be contacted by Lotusier, you can request that we stop using your information and that we stop mailing you information to you, by writing to the Client Services Department quoting Security and Privacy Enquiry, at Customer Services, Lotusier, 16 Grosvenor Crescent, Belgravia, London SW1X 7EP or by emailing customerservices@lotusier.com and informing us so. 
If you no longer wish to receive emails from us, each email we send contains a simple, automated way for you to request that we stop. If you wish to do this, simply follow the instructions at the end of any email or please call our Customer Care Team who will be more than happy to help you. You may continue to receive mailings which are already on route to you for a short period of time while your request is being processed. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites. Any changes we may make to our Security and Privacy Policy in the future will be posted on this page.